Came in and after my car was checked out and I was told that it would take quite a bit of time to repair it. I was offered shuttle service home. Service didn’t have a Courtesy car so they would transport me home and back the next day.
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Cable Dahmer Cadillac of Kansas City!
those who helped me were kind and professional and I believe not just skilled, but also trustworthy. I came in for a recall and also an oil change and they were not pushy but rather informative as to other things needed to keep my car running well. I'm glad you sent the info card on the recall so I could find you!
Hello, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (816) 396-5689 when you have a chance. Thank you, and we look forward to hearing from you.
I was treated rudely by my service representative. She either did not listen to my request for an additional review of the battery/battery-sensor problems that I experienced, or else she chose not to follow through. When I questioned her about this she repeatedly interrupted me to tell me that "the technician found an error code" and that ended his review (her position, not mine). She stopped interrupting only when I asked her to "please let me finish." My concerns were well founded, as I explained to her - the car's battery failed and was replaced last summer and my battery sensor failed in November - this could certainly be more than coincidence and that prompted me to request a further review. Additionally, when I asked my representative what purpose the battery sensor served, she struggled with her response and could give a simple explanation - she used an acronym that was totally unfamiliar to me and her explanation was not helpful at all. In summary, I was totally frustrated with the experience.
Hello, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (816) 396-5689 at your earliest convenience to discuss how we can turn this experience into a positive one.
It's always a pleasure meeting Laura and rest of staff regarding my auto service repairs. Such great customer service and willingness to go above and beyond my expectations. They have never let me down.
Had a great experience with my service this time. Laura went out of her way to make sure everything was taken care of and I even was able to get a loaner. Big improvement over my last visit. Great Job!
Thanks for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I was called twice to confirm the initial service appointment and what was going to be done to my vehicle, which I understood was: Oil change, tire rotation, top off fluids, check tire pressure, and insure vehicle was still running as it should for its first service appointment. Additionally, I was told the vehicle would be detailed inside and out. I live north of the river, approximately 45-60 mins from your dealership. My vehicle was checked in and completed relatively quickly. I confirmed with the service associate that the tires were rotated and it was detailed...and he agreed. When I opened the door, it had not been vacuumed at all and the exterior had not been cleaned either. The associate offered to vacuum it out himself...but there was no way I was going to stand there for the amount of time it would have taken to detail the car appropriately. Instead, I took the vehicle to my regular car wash to have it completely cleaned inside and out. My entire experience was not in line with what I would expect when buying a 90,000 dollar vehicle.
Hello, we regret to hear that your experience with us was not a more positive one. When you have an opportunity, please reach out to us at (816) 396-5689 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Jacob Harper was very professional and helpful. I appreciate the printed booklet with all of the items on my vehicle that require attention. It was great to have a tangible reminder of what I need to request the next time that I visit Cable Dahmer's Service department. Thank you!
I had an appointment to get work done on my car work with Brock and Laura was issued a loaner car for the day. The work was completed in a timely manner no issues at all. I really enjoy working with the people in service always very accommodating and professional all while making you feel special.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Cable Dahmer Cadillac of Kansas City! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!