994 Reviews Found
Confirmed Service Customer
Quick and helpful in getting what I needed done
Stacy C.
PECULIAR
Business Response
We're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!
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Confirmed Service Customer
Above and beyond great service with an unexpected new tire also. First time using the concierge service will definitely use again. Great service
Pollyanna E.
OVERLAND PARK
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Cable Dahmer Cadillac of Kansas City and we hope to see you again soon! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
When I originally called in to schedule my appointment, I indicated that it was for an oil change and then also to check the brakes as I couldn't remember when I had them replaced. It appears that the person who I spoke with didn't communicate this to the service adviser who checked me in. I assumed that the oil change was on the order. When my car was inspected it was determined that my water pump needed replaced and it was recommended that I have the coolant system flushed at the same time. Based upon his recommendation, I did have these services completed. After I had left the dealership I checked my oil percentage left on my car and it indicated 22%. That evening when I called into the dealership to see if the oil change had been completed, it appeared that it hadn't been done. I was then transferred to the corporate offices. When I called in on Friday, January 17th to follow up on my call with corporate on 01/18/2020, I spoke with Jake. I do not think the person I spoke with had communicated anything to the dealership. He did offer to have some come and pick it up and bring it back to me but I chose to bring it in myself. He also offered to do the oil change and tire rotation at no cost. I took my car in on Saturday, January 18th to have the oil changed and tires rotated. Since 2001 when I started having my Cadillac's services at this location, Eric Hoebing was the service adviser I always worked with until he took a different position at the dealership. When I came in for a service, he would check the work I had done previously, the work I was having done and then would then recommend additional services that were needed. I took this level of service as an advantage of having all of the work on my vehicles done at the dealership. It makes me wonder if I am truly still getting this level of service and this advantage. To me it's obvious that neither the service adviser who checked me in nor the adviser who was responsible for my work being completed did not check to see what previous services, including my last oil change was done or checked the remaining oil life my car was displaying. The services performed were done well and in a timely manner.
Mark M.
OVERLAND PARK
Business Response
We appreciate your detailed feedback and apologize for any miscommunication. We are glad everything was completed to your satisfaction in the end. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Steve is an excellent service representative!
Thomas B.
KANSAS CITY
Business Response
Hi, thanks for your praise and kind comments about Steve. We sincerely value your business and look forward to your next visit! Take care!
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Confirmed Service Customer
Very friendly, efficient & prompt. My service writer, Laura was great.
Mary T.
KANSAS CITY
Business Response
Hello, we're happy to hear you had such a positive experience with Laura. We sincerely value your business and look forward to your next visit! Take care!
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Confirmed Service Customer
Jeramie gets a 20 out of 10. He makes coming in for service very pleasant.
James E.
LEAWOOD
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Jeramie. We sincerely value your business and look forward to your next visit! Take care!
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Business Response
Hi, we're glad to hear you received great service. We sincerely value your business and look forward to your next visit. Have a wonderful day!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Cable Dahmer Cadillac of Kansas City. We look forward to your next visit! Take care!
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Confirmed Service Customer
I always receive superior service at your dealership. No matter if it's an oil change or something big. Service is handled professionally!!
Karen B.
KANSAS CITY
Business Response
Hello, thank you for your positive feedback. We absolutely strive to provide our customers with an efficient and professional service experience and are glad you found this to be the case during your visit. We hope to see you again soon!
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Business Response
Hello, we're glad to hear that you received such quick and friendly service from our team. We look forward to seeing you again. Take care!
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Confirmed Service Customer
Steve did a great job getting me tires and a wheel
Thomas M.
GREENWOOD
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I just purchased a 2016 SRX and all the staff have been very kind.
Barbara C.
KANSAS CITY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thank you for choosing Cable Dahmer Cadillac of Kansas City as your first choice for all your automotive needs! We do hope we can be of assistance in the future. Take care!
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Business Response
Hi there, your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Cable Dahmer Cadillac of Kansas City and we hope to see you again soon! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hello, thank you for your positive comments about the quality of service we provide! We're always happy to take care of you if anything else comes up. Have a wonderful day!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Excellent customer service -- showed concern about customer's potential problems with the vehicle -- did a "scope analysis" to give customer peace of mind on the hearing of noises related to potential problems.
Alan W.
LEES SUMMIT
Business Response
Hello, we're glad to hear we provided excellent customer service. We do hope we can be of assistance in the future. Take care!