1088 Reviews Found
Confirmed Service Customer
Very complete and thorough diagnostic of my transmission on the 2017 XT5. The head of the service department spoke with me regarding the fact that he could find no current problems and that the computer had time to reboot since the original incident and after taking it for a test drive he felt that I was good to go. I appreciated his personal interest in my safety and felt comfortable with his evaluation and explanation.
Dennis F.
LAKE WINNEBAGO
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Cable Dahmer Cadillac of Kansas City and we hope to see you again soon! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Service writer (Jason Otto) was excellent. The customer wait area was at a level commensurate with the name Cadillac. The snack/beverage concept was new to me but again one that one would expect with the Cadillac name. Payment kiosk was nice (like you see at other self-service checkout business locations. The negative of this particular kiosk was that you couldn't pay by cash directly . . . by credit card or some other funky card.
David S.
KANSAS CITY
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Confirmed Service Customer
After my last two oil changes taking over 2 hours at this dealership, it was extremely nice to have an oil change in an hour. Our Service Advisor was outstanding and an asset to the company.
Barbara D.
LENEXA
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Cable Dahmer Cadillac of Kansas City! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Laura was very polite and knowledgeable able my xts
Patrick L.
KANSAS CITY
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Cable Dahmer Cadillac of Kansas City. Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
I always have an excellent experience at the service department and Jake is far above professional, courteous and delivers above & beyond great customer service.
Virginia R.
OLATHE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
I was very pleased with Jason's suggestions and advice. I've heard others say be leery of salesmen because they usually take advantage of women because they're only trying to make a sale. But I felt very comfortable with Jason. I was very appreciative of his assistance. I was also impressed with the courtesy of the other employees.
Beverly W.
KANSAS CITY
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Confirmed Sales Customer
Scott was great from first contact on phone inquiry through vehicle delivery.
Charles A.
KEARNEY
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Confirmed Service Customer
I was happy with the service. Was treated well
Margaret C.
OLATHE
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Confirmed Service Customer
It was my first time using the dealership since the conversion to Cable Dahmer from Hendrick. Very good experience.
Michael N.
SHAWNEE
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Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Had appointment at 10:30 for a oil change. I set there for 1 and a half hour, went to go ask about my car and they were just taken it back. Then they did a rush job on it.
Karen R.
BLUE SPRINGS
Business Response
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Best wishes, Cable Dahmer Cadillac of Kansas City
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Best wishes, Cable Dahmer Cadillac of Kansas City
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Confirmed Service Customer
Clean facility. Enjoyed coffee and syrup flavoring
Kim D.
PECULIAR
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Confirmed Service Customer
Jason called to update me and checked out everything requested. Service was rapid.
Tina C.
LENEXA
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Thank you so much again for your feedback! We hope you have a great day!