Treated very well. Love the customer service and acknowledgement from those that work there. Laura and Jacob are very great employees!! That know how to provide excellent customer service. Also, appreciated Mr. Walker in Sales, introducing himself and providing information about the dealership. Very nice!!
Debra Cage, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Cable Dahmer Cadillac of Kansas City. Please let us know if there is anything else we can do for you; we are more than happy to help!
Hi Wesley P Kurre, thank you so much for your positive comments about Cable Dahmer Cadillac of Kansas City! Please let us know if there is anything else we can do for you; we are more than happy to help!
Thomas E Brusnahan, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!
Hi Calvin Dewitt Brown Iii, thank you so much for your positive comments about Cable Dahmer Cadillac of Kansas City! Please let us know if there is anything else we can do for you; we are more than happy to help!
Michael T Trouba, we are so happy to read such a great review about Cable Dahmer Cadillac of Kansas City! Please let us know if there is anything else we can do for you; we are more than happy to help!
I was very satisfied with the service I received at your dealership. Jake was very nice and took me back to the service area and showed me the problem with my car before talking about remedies. They kept my auto overnight and gave me a loaner car (XTS) and it was very clean and a pleasure to drive. I am now considering talking to the sales department about buying a new car from this location.
This was the worst experience I had with a Cadillac Dealership. I decided to purchase a XT5 so I found the exact exterior and interior color I wanted in my car at this dealership. This car was listed on there internet site. I informed the Internet Specialist I would like to purchase the car and I would be traveling 4 hours to pick it up. I completed a credit application to finance in which I have good credit. I talked with the Internet Specialist a week in advance informing her my goal was to purchase a car when I arrive at the Dealership. I had to followup with her if everything was in order before I traveled to the Dealership. I ask if my credit check was ok and she said she had to check if the Dealership received it. She also assigned me to a Sales Rep which ended up a nightmare. All folloup communication with this Dealership was from my end. I arrived at the Dealership which the Sales Rep showed me the car. The exterior was not detailed it was very dirty. It looked like I was on a used car lot. The car had a large advertisement on the front window. I test drove the car and the battery went dead. At that point I was so frustrated but I was determine to purchase a Cadillac because I traveled so far. I previous informed the Sales Rep beginning of the week that my goal was to purchase this car. I also verified with him before I traveled there if my credit check was ok. He said yes. My experience purchasing this car was a nightmare I stayed at the Dealership for 4.5 hours. They did not do a credit check in which they offered me a high interest rate without a credit check. Next they had some additional cost than what was priced on the Internet. There was a protection cover on the hood which they charged me $1200. I purchased my previous Cadillac from another Dealership and I found it on the Internet and the price I paid for the car was what the Internet quoted. This is false advertisement. I did purchase the car but I did not leave the Dealership until 10 minutes before they closed because they had to detail the car. It was dark by then. The Sales Rep sent me an email thanking me for the purchase and also with an attached document stating there was a full tank of gas. There was not a full tank of gas only 1/4. I noticed after leaving the Dealership there was a small hairline scratch on my hood from the rushed detailing. The Dealership Retention Manager called me asked about my experience and I mentioned the scratch and she said they would work something out with me to get this resolved and I would not need to travel 4 hours back there. Unfortunately this was not the case I sent the Sales Rep a picture and he said they would not offer anything. I told him this was not a rock chip it is a small hairline scratch. The other thing I mentioned to the Sales Rep why would you show me a new car that was not clean and you knew I was travelling 4 hours to purchase it. He said people travel all the time to just take a look at a car. This was the worst nightmare but I like my XT5 just not the hairline scratch on my hood.
Thank you for letting us know about your recent visit to Cable Dahmer Cadillac of Kansas City. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 420-1315 when you have a chance. Thank you, and we look forward to hearing from you.
I purchased a 09 Cadillac CTS from your Cadillac dealership and within 2 weeks had an engine light come on, rear door locks stopped engaging and a windshield washer quit spraying. After weeks of calls and unanswered emails, I finally got a call back to bring the car in and and "lets see whats going on". I paid $120 for a diagnostic check and got back an estimate for $1700 in repairs for a tune up and door lock repairs. All things that should have been gone through and noticed before being placed for sale at your Cadillac Dealership but, apparently all your dealership did was wash this car and put it on the lot. I didn't even get to register this vehicle before repairs were due. I would highly discourage my fellow veterans or public servants from purchasing any used vehicles from your dealership but rather take their chances with Craigslist and avoid your "Cable Dahmer Difference". I will also being placing my review of this experience on all social media outlets to warn others to avoid experiencing your " difference".
Gregory Lee Baur, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us at (855) 420-1315 when you have an opportunity, and we will be more than happy to try and turn your experience around.
We had a great experience at Cable Dahmer Cadillac. Our salesman Xavier was great to work with and knowledgeable as were all the employees. Everyone was friendly and very helpful. We never once felt rushed to make any decisions. Once home, we received phone calls and emails to make sure that we were satisfied with our purchase and to see if we needed any help or question answered regarding the XT5.
Joel M Guyot, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Cable Dahmer If you have any further questions, please don't hesitate to reach out! Cadillac of Kansas City.